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MARS Export - Mars Global Trading Company
MARS Export - Mars Global Trading Company
The global address of reliable trade. Trust in every shipment, excellence in every step.

Frequently Asked Questions

This section provides fast, clear, and reliable answers to the topics our visitors are most curious about. It allows easy access to accurate information about Mars Export’s products, service processes, logistics structure, and quality standards. Thanks to this section, users can quickly find the information they need and manage their decision‑making processes more effectively and confidently. If you cannot find the answer you are looking for below, please feel free to contact us.
Frequently Asked Questions
  • Which product categories does MARS Export operate in?

    MARS Export exports to international markets with a broad product portfolio, primarily covering food products, home textiles, mining materials, and packaging solutions.

  • Which countries do you export to?

    Our operations are based in Türkiye, and we actively export to the markets of Europe, Central Asia, the Middle East, Africa, and South Asia. We can also quickly adapt to new markets upon request.

  • What is the minimum order quantity (MOQ) to work with MARS Export?

    The minimum order quantity (MOQ) varies depending on the product category and the manufacturer’s production capacity. The most suitable MOQ for the requested product is shared during the quotation stage.

  • Are your products compliant with international quality standards?

    All our products are sourced and inspected in full compliance with the relevant international quality standards, certifications, and regulatory requirements.

  • Which documents do you provide during the export process?

    Invoices, packing lists, certificates of origin, ATR/EUR.1 movement certificates, bills of lading, insurance policies, and all product‑specific mandatory certificates are prepared or supplied by our team.

  • What are your delivery terms (Incoterms)?

    We are able to operate under all international delivery terms, including FOB, CIF, CFR, EXW, DAP, and DDP.

  • Who manages the logistics processes?

    Thanks to its strong logistics network, MARS Export coordinates road, sea, and air transportation through its own in‑house operations team. The most cost‑effective and fastest delivery model is offered to each customer.

  • Do you conduct quality control for your products?

    Yes. Pre‑shipment quality control, quantity verification, and packaging inspections are standard parts of our operational procedures.

  • What are your payment methods?

    We work with advance payment, letter of credit (L/C), cash against documents, and bank‑guaranteed payment methods. Project‑based customized payment plans can also be arranged.

  • Do you provide product samples?

    Yes. Samples can be provided depending on the product category. Sample costs and delivery times vary according to the type of product.

  • How are your product prices determined?

    Prices are determined based on product specifications, order quantity, delivery terms, logistics costs, and the requirements of the destination country.

  • Who is responsible for managing the customs procedures?

    Export customs procedures are handled by MARS Export. Customs processes in the destination country are the responsibility of the buyer; however, we provide all necessary guidance throughout the process.

  • How long does the production process take?

    Although production times vary by product category, they are generally completed within 7–30 days.

  • Can the packaging and labeling be customized?

    Yes. We offer customized packaging and labeling solutions tailored to brand, logo, language, and country‑specific requirements.

  • How can I request a quotation from MARS Export?

    Simply share your requirements with us. Based on the product details, quantity, and destination country, we prepare an official quotation quickly and efficiently.

  • What is the country of origin of your products?

    Most of our products are of Turkish origin. However, depending on specific needs and logistical advantages, we can also source products from other countries.

  • How long is the delivery time?

    Delivery times vary depending on the destination country, mode of transport, and delivery terms. Once the order is confirmed and the products are ready, the average transit times are as follows: Europe: 5–12 days Central Asia: 7–15 days Middle East: 4–10 days Africa: 10–25 days

  • How do your return or replacement processes work?

    In line with international trade procedures, pre‑shipment quality control reports are provided to ensure full assurance. In case of any product‑related issue, a solution is offered in accordance with the terms of the contract.  

  • Do you support custom production or project‑based requests?

    Yes. MARS Export provides custom production, tailored packaging, and project‑based sourcing solutions according to customer requirements. We focus on doing what we do best.

  • How can I get in touch with MARS Export?

    You can contact us through the contact form on our website, via e‑mail, or by phone; you may directly share your requirements with our operations team.